Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Information you provide directly

• Name, email address, phone number, and contact details
• Billing information entered through payment processors
• Content, preferences, or materials submitted during ghostwriting or content creation projects
• Account or subscription information
• Messages sent through forms, chat, or email

Do not submit confidential, sensitive, or regulated information. See section 9 of this policy.

Information collected automatically

When you visit the site, we may collect:

• IP address
• Browser type
• Device identifiers
• Pages visited and time spent
• Cookies and tracking pixel data
• Referring URLs
• Interaction data with ads or emails

Information from third parties

We may receive information from:

• Payment processors
• Advertising platforms
• Analytics providers
• Social media platforms
• Newsletter or email tools

2. How We Use Your Information

Awaken Labs may use collected information to:

• Provide and deliver services you request
• Communicate with you about projects, subscriptions, or support
• Process payments and manage billing
• Improve website performance and user experience
• Personalize content, recommendations, or marketing messages
• Conduct advertising and retargeting campaigns
• Analyze traffic, usage, and trends
• Maintain site security and integrity
• Comply with legal obligations

We do not sell your personal information.

3. Cookies and Tracking Technologies

Awaken Labs uses cookies, tracking pixels, browser storage, and analytics tools to improve functionality, measure performance, conduct advertising, and personalize content.

These may include:

• Google Analytics and Google Ads
• Meta Ads and Meta Pixel
• LinkedIn Ads and LinkedIn Insight Tag
• Other third-party advertising or analytics platforms

Cookies allow us to:

• Remember preferences
• Track site behavior
• Conduct retargeting across platforms
• Improve service quality

You may adjust cookie settings in your browser, although some features may not function properly.

4. Advertising and Retargeting

Awaken Labs may run ads on platforms such as Google Ads, Meta, LinkedIn, and display networks. We may use your browsing behavior, page views, or interactions with our content to deliver relevant ads.

Retargeting may occur across platforms.

You may opt out of personalized ads through:

• Google Ads settings
• Meta ad preferences
• LinkedIn ad settings
• Your device's privacy settings
• Browser-based opt-out tools

5. Email Marketing

If you provide your email address, we may send:

• Newsletters
• Service updates
• Marketing messages
• Onboarding or educational materials
• Transactional notices

You may unsubscribe at any time through the link in the email.

6. How We Share Information

We may share information with:

• Payment processors
• Advertising platforms
• Email marketing systems
• Analytics providers
• Cloud storage services
• Contractors working on Awaken Labs projects
• Legal or regulatory authorities when required

We do not sell personal data to third parties.

Third-party service providers are required to use information only as needed to support Awaken Labs operations.

7. Data Storage and Retention

Information may be stored using:

• Google Workspace
• Google Drive
• Gmail
• Third-party marketing or analytics platforms
• Internal systems as needed

We retain information only as long as necessary to fulfill the purpose of collection, comply with legal obligations, resolve disputes, or enforce agreements.

8. Security Measures

Awaken Labs uses reasonable administrative and technical measures to protect information. However, Awaken Labs does not guarantee security beyond what is provided by third-party systems such as Google Workspace, Gmail, and Google Drive.

Awaken Labs does not operate custom, enterprise-grade, or specialized security infrastructure.

9. Your Responsibilities and Sensitive Information

Do not submit confidential, sensitive, or regulated data to Awaken Labs. This includes:

• Financial account numbers
• Government-issued identification
• Health or medical information
• Customer lists or regulated data
• Trade secrets or proprietary materials
• Passwords or authentication credentials
• Information requiring compliance with specialized security standards

Any sensitive information submitted is provided at your own risk.

10. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Opt out of marketing communications
• Request a copy of your information

To make a request, contact gabe@awakenlabs.io. We may need to verify your identity before acting on requests.

11. EU and UK Users

If you are located in the EU or UK, or process personal data belonging to residents of these regions through Awaken Labs services, additional rights under GDPR and UK GDPR may apply.

Awaken Labs offers a Data Processing Addendum (DPA) for clients handling EU or UK personal data. You may request the DPA by contacting gabe@awakenlabs.io.

Awaken Labs acts as a data processor only for content voluntarily provided to us by clients.

12. International Transfers

Your information may be transferred to and processed in the United States or other jurisdictions that may not provide the same data protection standards as your home country.

By using the site, you consent to these transfers.

13. Children's Privacy

Awaken Labs does not knowingly collect personal information from children under age 13.

If we learn that information has been collected from a child under 13, it will be deleted promptly.

14. Third-Party Links

Our website may contain links to third-party sites. Awaken Labs is not responsible for the content, policies, or practices of those external sites.

15. Changes to This Privacy Policy

Awaken Labs may update this Privacy Policy at any time. Updates will be posted on this page with a new effective date. Continued use of the site after updates constitutes acceptance of the revised policy.

16. Contact Information

If you have questions or requests regarding this Privacy Policy, contact: